Shipping policy
Shipping Policy
Last updated: August 1, 2026
Thank you for shopping with Canmore Branch. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking information, and other important delivery information.
1. Shipping Origin
Orders are processed and shipped from our fulfillment location in China. We currently ship to selected international destinations shown at checkout.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer.
3. Estimated Delivery Times
Estimated standard delivery times are:
United States: 7–15 business days
United Kingdom: 7–15 business days
Australia: 7–15 business days
New Zealand: 7–15 business days
The total estimated delivery time consists of the order processing time and the shipping time.
Delivery times are estimates only and are not guaranteed. Delivery may be affected by customs inspections, public holidays, severe weather, local carrier delays, incorrect addresses, or other circumstances outside our reasonable control.
4. Shipping Destinations
We only ship to countries and regions that are available for selection at checkout. If your destination is not available at checkout, we are currently unable to ship to that location.
5. Shipping Charges
Shipping charges are calculated and displayed at checkout before payment is completed. Shipping costs may vary depending on the destination, order value, package weight, and shipping method selected.
Customers will always have the opportunity to review the applicable shipping charge before placing an order.
6. Order Tracking
When tracking information is available, a shipping confirmation email containing the tracking number or tracking link will be sent after the order has been dispatched.
Please allow up to 3 business days for tracking information to become active after receiving the shipping confirmation email.
In some destinations, final delivery may be completed by a local postal service or third-party delivery carrier.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, and contact information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made after processing has started.
Canmore Branch is not responsible for delivery failures, delays, or additional charges caused by an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
8. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer. Canmore Branch does not control these charges and cannot predict their amount.
Customers are responsible for complying with the customs and import requirements of their destination.
9. Delayed Orders
Occasional shipping delays may occur due to customs processing, carrier disruptions, public holidays, severe weather, or other events outside our reasonable control.
If your order has not arrived within the estimated delivery period, please check the tracking information first. You may then contact us with your order number, and we will assist you in checking the shipment status.
A delay shown in tracking information does not automatically mean that the package has been lost.
10. Lost or Damaged Packages
If your package arrives visibly damaged, please take clear photographs of the outer packaging, shipping label, and damaged product. Contact us as soon as possible and include your order number and supporting photographs.
If tracking information indicates that a package may be lost, please contact us so that we can investigate the shipment with the carrier.
Claims involving lost or damaged packages are reviewed individually. Any refund, replacement, or other resolution will be handled in accordance with our Return and Refund Policy.
11. Packages Marked as Delivered
If tracking information shows that your order has been delivered but you cannot locate it, please:
Check around the delivery location;
Ask members of your household or neighbors;
Check with the building reception or mailroom; and
Contact the local delivery carrier.
If the package still cannot be found, please contact us with your order number and tracking information so that we can assist you.
12. Split Shipments
Products in the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
13. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.
For additional information regarding cancellations, returns, and refunds, please review our Return and Refund Policy.
14. Contact Us
If you have any questions about shipping or delivery, please contact us:
Brand: Canmore Branch
Email: zachsoamazing@gmail.com
Website: https://canmorebranch.com
Customer Support Hours: Monday to Friday, 9:00 AM–6:00 PM, China Standard Time
Response Time: Within 1–2 business days